Product rendering type
Used when vendor wants to sell a physical, single-unit item at a fixed price
Why
To offer the possibility to sell a physical, single-unit item at a fixed price — purchased directly online, or via a request sent directly to the offeror through their listing.
Which context
Product is a commoditized rendering type: the item, its price, and its conditions (delivery / hand-off) are defined precisely enough by the offeror that an asker can purchase it online without prior discussion.
Unlike Time-Based, Seat-Based, or Flat-Rate — which price a service by unit of time, by session, or as a fixed service fee — Product carries no time or session dimension at all: the transaction is the transfer of a specific physical item, not the booking of a service.
Interfaces
Please, find all interface documentation related to the Product rendering type, here:
Front:
Dashboard:
Configurations
SBO > Other > Features > Platform configuration > Platform mode
Special rules
Booking status
Pending: the initial state of a booking, once payment has been authorized (not captured) at checkout. A countdown to expiration applies.
Paid: the offeror has accepted the booking; payment is captured and contact information is revealed to both parties.
Completed: the asker has confirmed receipt of the item ("Mark as received").
Declined : the offeror has declined the booking; the payment captured is canceled.
Expired : the offeror did not accept in time; the request has expired.
Listing status
In review: Listing is only visible by the offeror that added it. Only the admin can change the status.
Published: Listing is visible to all users.
Invalidated: Listing is only visible by the offeror that added it. Only the admin can change the status.
Hidden: Listing is only visible by the offeror that added it.
Reserved: once the associated booking reaches Paid, the listing itself switches to this status. Unlike other commoditized rendering types, a Product listing is not meant to be booked again afterward.
Sold: once the associated booking reaches Completed, the listing itself switches to this status.
Fee model
The platform charges a service fee on both sides of the transaction: a fee deducted from the offeror's payout, and a separate fee added to the amount the asker pays.
Payment hold
Payment is authorized at checkout but held (escrow) by the platform until the offeror accepts the booking, and only released once the asker confirms receipt.
Contact & address disclosure
The asker's and offeror's contact information, as well as the listing's exact address, are only revealed to the other party once the offeror has accepted the booking.
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