---
description: How to create a mediation.
---

# Mediation management dashboard (Mediation feature)

{% hint style="info" %}
<mark style="color:blue;">Path: Dashboard > Bookings > Booking</mark>
{% endhint %}

* [Definition](#id-1.14.x-mediationmanagementdashboard-disputebundle-definition)
* [Create a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-createadispute)
* [Read a mediation request](#id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest)
* [Update a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest)
* [Delete a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-deleteadispute)
* [Related resources](#id-1.14.x-mediationmanagementdashboard-disputebundle-relatedresources)

## Definition <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-definition" id="id-1.14.x-mediationmanagementdashboard-disputebundle-definition"></a>

The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.

<mark style="color:red;background-color:yellow;">**WHO CAN USE THIS FEATURE?**</mark>

**Switch users:** All logged-in users on a related booking.

**Non-Switch users:** All logged-in offerors on a related booking.

**Non-Switch users:** All logged-in askers on a related booking.

## Create a mediation <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-createadispute" id="id-1.14.x-mediationmanagementdashboard-disputebundle-createadispute"></a>

To create a mediation the booking must be in “Paid” status.

In the booking details, click “Show” (figure 1) in the booking preview card to open the booking details.

<figure><img src="https://content.gitbook.com/content/n4EIoqjZx1xWQIo6LnjB/blobs/cxEbEVVEVP8QExlTNQme/image.png" alt=""><figcaption><p>figure 1</p></figcaption></figure>

Click “open a mediation” at the bottom of the page (figure 2) in the booking details.

<figure><img src="https://content.gitbook.com/content/n4EIoqjZx1xWQIo6LnjB/blobs/ChpW48YEuqTW0UfEouRO/6956192394" alt=""><figcaption><p>figure 2</p></figcaption></figure>

A pop-up window opens prompting the user who initiated the mediation request to enter a message (figure 3). Click “Open mediation” to open a dispute case.

<figure><img src="https://content.gitbook.com/content/n4EIoqjZx1xWQIo6LnjB/blobs/Rm52RneqpjQ8xPdLe6FR/6956192391" alt=""><figcaption><p>figure 3</p></figcaption></figure>

The booking status is updated to “Dispute opened” (figure 4) and an authorized platform administrator will take charge of the mediation.

<figure><img src="https://content.gitbook.com/content/n4EIoqjZx1xWQIo6LnjB/blobs/R7oMoDgJs24RLPmY3QPK/6956192388" alt=""><figcaption><p>figure 4</p></figcaption></figure>

## Read a mediation request <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest" id="id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest"></a>

The booking status is updated. The remainder of the information and actions is managed by authorized administrators.

## Update a mediation <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-updateadispute" id="id-1.14.x-mediationmanagementdashboard-disputebundle-updateadispute"></a>

Users cannot update a mediation.

## Delete a mediation <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-deleteadispute" id="id-1.14.x-mediationmanagementdashboard-disputebundle-deleteadispute"></a>

Users cannot delete a mediation.

## Related resources <a href="#id-1.14.x-mediationmanagementdashboard-disputebundle-relatedresources" id="id-1.14.x-mediationmanagementdashboard-disputebundle-relatedresources"></a>

**SBO:**

* [Mediation management (Mediation feature)](../../superadmin/mediation)

**Business rules:**

* [Mediation feature - Business rules](../../core-concepts/mediation-feature)
