# Mediation feature

* [Why](#id-1.14.x-disputebundle-businessrules-why)
* [Which context](#id-1.14.x-disputebundle-businessrules-whichcontext)
* [Interfaces](#id-1.14.x-disputebundle-businessrules-interfaces)
* [Configurations](#id-1.14.x-disputebundle-businessrules-configurations)
* [Access rights](#id-1.14.x-disputebundle-businessrules-accessrights)
* [Workflows](#id-1.14.x-disputebundle-businessrules-workflows)
* [Special rules](#id-1.14.x-disputebundle-businessrules-specialrules)

## Why <a href="#id-1.14.x-disputebundle-businessrules-why" id="id-1.14.x-disputebundle-businessrules-why"></a>

The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.

The bundle reinforces the administrators' role on the Marketplace as a trusted and objective third party.

Their role is to guarantee a good relationship between the two unsatisfied parties and to provide additional security because of an indirect transaction.

It also adds credibility to the platform with its ability to accompany 2 parties in a disputed transaction, thanks to the management online of such situations.

Moreover, administrators don’t have to implement off-platform systems for such circumstances.

This reinforces customer trust rather than having them send an email to <dispute@xxx.xxx>.

## Which context <a href="#id-1.14.x-disputebundle-businessrules-whichcontext" id="id-1.14.x-disputebundle-businessrules-whichcontext"></a>

Mostly for BtoC marketplaces.

Can be used by all marketplaces should disagreements occur.

## Interfaces <a href="#id-1.14.x-disputebundle-businessrules-interfaces" id="id-1.14.x-disputebundle-businessrules-interfaces"></a>

You can find here all interface documentation related to the Mediation bundle.

**SBO:**

* [Mediation management (Mediation feature)](https://features.scnd.com/v2.0/superadmin/mediation)

**Dashboard:**

* [Mediation management dashboard (Mediation feature)](https://features.scnd.com/v2.0/dashboards/bookings-dashboard/mediation-management-dashboard-mediation-feature)

## Configurations <a href="#id-1.14.x-disputebundle-businessrules-configurations" id="id-1.14.x-disputebundle-businessrules-configurations"></a>

SBO > Other > Feature > Boooking > Mediation

### Access rights <a href="#id-1.14.x-disputebundle-businessrules-accessrights" id="id-1.14.x-disputebundle-businessrules-accessrights"></a>

Dashboard > Booking > Mediation

## Workflows <a href="#id-1.14.x-disputebundle-businessrules-workflows" id="id-1.14.x-disputebundle-businessrules-workflows"></a>

Booking accepted => Mediation opened => Super-administrator manage it => Refund is done => Dispute closed.

## Special rules <a href="#id-1.14.x-disputebundle-businessrules-specialrules" id="id-1.14.x-disputebundle-businessrules-specialrules"></a>

There are no special rules for the Mediation feature