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On this page
  • Why
  • Which context
  • Interfaces
  • Configurations
  • Access rights
  • Workflows
  • Special rules

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  1. v2.0
  2. Core Concepts

Mediation feature

Allows users and the super administrator/administrators to resolve disagreements arising from an automated processes on the platform

PreviousCalendar Sync featureNextTypesense feature

Last updated 11 months ago

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Why

The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.

The bundle reinforces the administrators' role on the Marketplace as a trusted and objective third party.

Their role is to guarantee a good relationship between the two unsatisfied parties and to provide additional security because of an indirect transaction.

It also adds credibility to the platform with its ability to accompany 2 parties in a disputed transaction, thanks to the management online of such situations.

Moreover, administrators don’t have to implement off-platform systems for such circumstances.

This reinforces customer trust rather than having them send an email to .

Which context

Mostly for BtoC marketplaces.

Can be used by all marketplaces should disagreements occur.

Interfaces

You can find here all interface documentation related to the Mediation bundle.

SBO:

Dashboard:

Configurations

SBO > Other > Feature > Boooking > Mediation

Access rights

Dashboard > Booking > Mediation

Workflows

Booking accepted => Mediation opened => Super-administrator manage it => Refund is done => Dispute closed.

Special rules

There are no special rules for the Mediation feature

🟦
Mediation management (Mediation feature)
Mediation management dashboard (Mediation feature)
dispute@xxx.xxx
Why
Which context
Interfaces
Configurations
Access rights
Workflows
Special rules