# Mediation feature

* [Why](#id-1.14.x-disputebundle-businessrules-why)
* [Which context](#id-1.14.x-disputebundle-businessrules-whichcontext)
* [Interfaces](#id-1.14.x-disputebundle-businessrules-interfaces)
* [Configurations](#id-1.14.x-disputebundle-businessrules-configurations)
* [Access rights](#id-1.14.x-disputebundle-businessrules-accessrights)
* [Workflows](#id-1.14.x-disputebundle-businessrules-workflows)
* [Special rules](#id-1.14.x-disputebundle-businessrules-specialrules)

## Why <a href="#id-1.14.x-disputebundle-businessrules-why" id="id-1.14.x-disputebundle-businessrules-why"></a>

The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.

The bundle reinforces the administrators' role on the Marketplace as a trusted and objective third party.

Their role is to guarantee a good relationship between the two unsatisfied parties and to provide additional security because of an indirect transaction.

It also adds credibility to the platform with its ability to accompany 2 parties in a disputed transaction, thanks to the management online of such situations.

Moreover, administrators don’t have to implement off-platform systems for such circumstances.

This reinforces customer trust rather than having them send an email to <dispute@xxx.xxx>.

## Which context <a href="#id-1.14.x-disputebundle-businessrules-whichcontext" id="id-1.14.x-disputebundle-businessrules-whichcontext"></a>

Mostly for BtoC marketplaces.

Can be used by all marketplaces should disagreements occur.

## Interfaces <a href="#id-1.14.x-disputebundle-businessrules-interfaces" id="id-1.14.x-disputebundle-businessrules-interfaces"></a>

You can find here all interface documentation related to the Mediation bundle.

**SBO:**

* [Mediation management (Mediation feature)](/v2.0/superadmin/mediation.md)

**Dashboard:**

* [Mediation management dashboard (Mediation feature)](/v2.0/dashboards/bookings-dashboard/mediation-management-dashboard-mediation-feature.md)

## Configurations <a href="#id-1.14.x-disputebundle-businessrules-configurations" id="id-1.14.x-disputebundle-businessrules-configurations"></a>

SBO > Other > Feature > Boooking > Mediation

### Access rights <a href="#id-1.14.x-disputebundle-businessrules-accessrights" id="id-1.14.x-disputebundle-businessrules-accessrights"></a>

Dashboard > Booking > Mediation

## Workflows <a href="#id-1.14.x-disputebundle-businessrules-workflows" id="id-1.14.x-disputebundle-businessrules-workflows"></a>

Booking accepted => Mediation opened => Super-administrator manage it => Refund is done => Dispute closed.

## Special rules <a href="#id-1.14.x-disputebundle-businessrules-specialrules" id="id-1.14.x-disputebundle-businessrules-specialrules"></a>

There are no special rules for the Mediation feature


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://features.scnd.com/v2.0/core-concepts/mediation-feature.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.