# User KPI (RFP bundle)

{% hint style="info" %} <mark style="color:blue;">Path: Dashboard</mark>
{% endhint %}

* [Definition](#id-1.14.x-userkpi-rfpbundle-definition)
* [Create a KPI](#id-1.14.x-userkpi-rfpbundle-createakpi)
* [Read a KPI](#id-1.14.x-userkpi-rfpbundle-readakpi)
  * [Offeror RFP KPI](#id-1.14.x-userkpi-rfpbundle-offerorrfpkpi)
    * [Standard RFP KPI blocks](#id-1.14.x-userkpi-rfpbundle-standardrfpkpiblocks)
    * [Top KPI blocks](#id-1.14.x-userkpi-rfpbundle-topkpiblocks)
  * [Asker KPI](#id-1.14.x-userkpi-rfpbundle-askerkpi)
    * [Standard KPI blocks](#id-1.14.x-userkpi-rfpbundle-standardkpiblocks)
* [Update the KPI](#id-1.14.x-userkpi-rfpbundle-updatethekpi)
* [Delete the KPI](#id-1.14.x-userkpi-rfpbundle-deletethekpi)
* [Related resources](#id-1.14.x-userkpi-rfpbundle-relatedresources)

## Definition <a href="#id-1.14.x-userkpi-rfpbundle-definition" id="id-1.14.x-userkpi-rfpbundle-definition"></a>

The user dashboard homepage displays by default the user’s activity Key Performance Indicators (KPI).

**K*****ey*****&#x20;P*****erformance*****&#x20;I*****ndicator***, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.

The KPI displayed can change depending on the activated bundle and the user's role.

<mark style="color:red;background-color:yellow;">**WHO CAN USE THIS FEATURE?**</mark>

**Switch users:** All logged-in users

**Non-Switch users:** All logged-in offerors.

**Non-Switch users:** All logged-in askers.

## Create a KPI <a href="#id-1.14.x-userkpi-rfpbundle-createakpi" id="id-1.14.x-userkpi-rfpbundle-createakpi"></a>

KPIs cannot be created. A preset of KPIs are available on all platforms (the displayed KPIs vary depending on the activated bundles).

## Read a KPI <a href="#id-1.14.x-userkpi-rfpbundle-readakpi" id="id-1.14.x-userkpi-rfpbundle-readakpi"></a>

The KPI are described in detail, in the following article:[ User KPI (Time-Based, Seat-Based, Flat-Rate)](/v2.0/dashboards/user-kpi-homepage/user-kpi-time-based-seat-based-flat-rate-rfc.md)

You can see below the list of the KPI according to the RFP bundle

### Offeror RFP KPI <a href="#id-1.14.x-userkpi-rfpbundle-offerorrfpkpi" id="id-1.14.x-userkpi-rfpbundle-offerorrfpkpi"></a>

#### Standard RFP KPI blocks <a href="#id-1.14.x-userkpi-rfpbundle-standardrfpkpiblocks" id="id-1.14.x-userkpi-rfpbundle-standardrfpkpiblocks"></a>

* **Accepted bids:** Total bids accepted
* **Canceled bids:** Total bids cancelled
* **Expired bids:** Total bids expired due to the asker not responding
* **Declined bids:** Total bids declined by the offeror
* **Business volume:** Total business volume made by the offeror through accepted and paid bids
* **Unique customers:** Number of unique customers
* **Search result appearance:** Number of appearances in the search results for the offeror’s listings
* **RFP views:** Cumulated number of views of the offeror’s listings
* **My score:** Average rating
* **Bid average price:** Average purchase volume per booking

#### Top KPI blocks <a href="#id-1.14.x-userkpi-rfpbundle-topkpiblocks" id="id-1.14.x-userkpi-rfpbundle-topkpiblocks"></a>

* **Top customers:** Top 10 customers which generated the most business volume
* **Top RFP:** Top 10 offeror listings generating the most business volume
* **Top countries:** Top 10 countries in which the offeror’s bids generated the most business volume

### Asker KPI <a href="#id-1.14.x-userkpi-rfpbundle-askerkpi" id="id-1.14.x-userkpi-rfpbundle-askerkpi"></a>

#### Standard KPI blocks <a href="#id-1.14.x-userkpi-rfpbundle-standardkpiblocks" id="id-1.14.x-userkpi-rfpbundle-standardkpiblocks"></a>

* **Accepted bids:** Total bids accepted by the asker
* **Pending bids:** Total bids pending
* **Expired bids:** Total bids expired due to offerors not responding
* **Declined bids:** Total bids declined by the asker
* **Booking requests:** Number of booking requests made
* **Average response time**: Average respond time of the asker on a bid
* **Number of bids**: The total number of bids made
* **Purchase volume:** Total purchase volume made by the asker through accepted and paid bookings

## Update the KPI <a href="#id-1.14.x-userkpi-rfpbundle-updatethekpi" id="id-1.14.x-userkpi-rfpbundle-updatethekpi"></a>

Users cannot manually update the KPIs.

KPI values are automatically updated.

## Delete the KPI <a href="#id-1.14.x-userkpi-rfpbundle-deletethekpi" id="id-1.14.x-userkpi-rfpbundle-deletethekpi"></a>

Users cannot delete any KPI or top list on their user dashboard homepage.

## Related resources <a href="#id-1.14.x-userkpi-rfpbundle-relatedresources" id="id-1.14.x-userkpi-rfpbundle-relatedresources"></a>

**Dashboard:**

* [User KPI (Time-Based, Seat-Based, Flat-Rate)](/v2.0/dashboards/user-kpi-homepage/user-kpi-time-based-seat-based-flat-rate-rfc.md)

**Business rules:**

* [Request for proposal bundle (RFP) - Business rules](/v2.0/core-concepts/request-for-proposal-bundle-rfp.md)


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