# Reviews dashboard

{% hint style="info" %} <mark style="color:blue;">Path: Dashboard > Reviews</mark>
{% endhint %}

* [Definition](#id-1.14.x-reviewsdashboard-definition)
* [Create a review](#id-1.14.x-reviewsdashboard-createareview)
* [Read the reviews in the user dashboard](#id-1.14.x-reviewsdashboard-readthereviewsintheuserdashboard)
* [Update a review](#id-1.14.x-reviewsdashboard-updateareview)
* [Delete a review](#id-1.14.x-reviewsdashboard-deleteareview)
* [Related resources](#id-1.14.x-reviewsdashboard-relatedresources)

## Definition <a href="#id-1.14.x-reviewsdashboard-definition" id="id-1.14.x-reviewsdashboard-definition"></a>

A review is a combination of both written and numbered feedback evaluating the service’s quality and provision once done.

Reviews are only available once the booking is over. A booking is considered over **X days** after the booking **start date/end date** (depending on the platform’s configuration)

<mark style="color:red;background-color:yellow;">**WHO CAN USE THIS FEATURE?**</mark>

Logged-in users who have an accepted booking.

## Create a review <a href="#id-1.14.x-reviewsdashboard-createareview" id="id-1.14.x-reviewsdashboard-createareview"></a>

{% hint style="info" %} <mark style="color:blue;">Offerors can review askers</mark>&#x20;

<mark style="color:blue;">Askers review the service (hence the listing, not the offeror).</mark>&#x20;
{% endhint %}

Users receive a notification to leave a review via an automated e-mail.

In the user dashboard, an alert banner (figure 1) is visible and prompts the user to leave a review.

<figure><img src="/files/gd0KKxR9HEN2kou52gRs" alt=""><figcaption><p>figure 1</p></figcaption></figure>

By clicking “Review now” (figure 2) in the alert banner, a pop-up window will open.

<figure><img src="/files/t7MJIEqs0yz0L2CXi1Db" alt=""><figcaption><p>figure 2</p></figcaption></figure>

Through the pop-up window, the user can:

* Rate the booking through stars (figure 3). Stars go from 1 star = bad to 5 stars = excellent.

<figure><img src="/files/2MbeLgEf4AcUIkGPtwkD" alt=""><figcaption><p>figure 3</p></figcaption></figure>

* Leave an optional comment (figure 4)

<figure><img src="/files/Q9Bb7hJ5RrXk2rjiu1ia" alt=""><figcaption><p>figure 4</p></figcaption></figure>

Once satisfied with the review, the user then clicks the “Review” button (figure 5).

<figure><img src="/files/3KpTIvBsvuGAFNxITv9d" alt=""><figcaption><p>figure 5</p></figcaption></figure>

{% hint style="info" %} <mark style="color:blue;">Reviews are taken into account in the platform’s search algorithm, constantly updating the search results as reviews are published.</mark>
{% endhint %}

## Read the reviews in the user dashboard <a href="#id-1.14.x-reviewsdashboard-readthereviewsintheuserdashboard" id="id-1.14.x-reviewsdashboard-readthereviewsintheuserdashboard"></a>

The user dashboard review section is split into two views:

* Reviews made
* Reviews received

Both views are identical:

The main display starts with the alert banners (if available) enticing the user to leave reviews on finalized bookings (figure 5).

<figure><img src="/files/Gm0tE9LKPRfsKK0KD3kh" alt=""><figcaption><p>figure 5</p></figcaption></figure>

Right below, the review blocks are displayed. Depending on the selected view, the review blocks display made or received reviews.

Each review block (figure 6) displays:

* The name and picture of the user who made or who received the review
* The rating in stars given or received
* The date and time the review has been made or received
* The booking ID related to the review
* The “View booking” button redirects the user to the detailed booking view
* The comment was given or received

<figure><img src="/files/Mbpjotu8WHJBBQmSc1v2" alt=""><figcaption><p>figure 6</p></figcaption></figure>

## Update a review <a href="#id-1.14.x-reviewsdashboard-updateareview" id="id-1.14.x-reviewsdashboard-updateareview"></a>

Users cannot update given or received reviews, but authorized super-administrators can update them through the SBO for moderation purposes.

## Delete a review <a href="#id-1.14.x-reviewsdashboard-deleteareview" id="id-1.14.x-reviewsdashboard-deleteareview"></a>

Users cannot delete given or received reviews, but authorized super-administrators can delete them through the SBO for moderation purposes.

## Related resources <a href="#id-1.14.x-reviewsdashboard-relatedresources" id="id-1.14.x-reviewsdashboard-relatedresources"></a>

**SBO:**

* [Reviews management](/v2.0/superadmin/bookings/reviews-management.md)

**Business rules:**

* [Reviews](#id-1.14.x-basicsolution-businessrules-reviews)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://features.scnd.com/v2.0/dashboards/reviews-dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.