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Path: SBO > Users > Messages
All messages sent between users generate a thread.
A thread allows the interlocutors to follow all the messages in the same interface (Dashboard side)
There are 3 types of thread :
Booking threads (associated with a provided service)
Simple threads (associated or not with a listing)
A thread is created for each booking request. The offeror can accept the request directly, or discuss it with the asker to decide whether to accept or refuse a request. If a message is sent during the service request, OR when the service is pending/in progress, it creates threads associated with the provided service.
A thread without a booking is created when a message is sent to a user through the listing page or the profile page. It does not lead directly to a booking because the user has not yet made a service request. There is a difference between a thread created from a listing page and a thread created from the user profile page :
If the thread is created from a listing page, the users will see a "Make a booking request" button at the top of the thread that will take them to the listing.
If the thread is created from the profile page, there is no link to the listing page, because there was no linked listing at the thread creation.
WHO CAN USE THIS FEATURE?
Logged super-administrator or administrator.
A super-administrators or administrators can not create messages on the SBO.
The messages are created by users when they contact each other. Please have a look at the documentation about messages management (Front and Dashboard side).
Super-administrators or administrators can see all threads created between users on the platform. For each thread, an item is created in the SBO (figure 1).
Each thread block is composed of:
The content of the last message sent between users
The message type:
“simple”: Message sent is for information.
These threads are created by sending a message to a user from his profile page or his listing page.
“booking”: Messages sent is linked to a booking (provided service).
These threads are created thread's first message
Who received the first message of the thread
The pictures of the two users associated with the thread
In the message card (figure 4), super-administrators or administrators can see all messages sent in the thread.
Each message block display different pieces of information:
The profile picture of the user who sent the message
“From”: it is the user who sent the message
The message content
The date and hour of the sent message.
To edit a message in a thread, super-administrators or administrators have to click the “pen” icon (from the thread list page). It will redirect them to the thread details page.
For each message block, super-administrators or administrators have an “edit” button (figure 5) at the bottom right. They can click it to modify the message.
Once it is done, click “ok” (figure 6) to save the modifications.
A super-administrator or administrator can not delete any threads on your platform.
Front:
Dashboard:
Documentation about message management on the Front:
Documentation about message management on the Dashboard:
Manage a message in the threads created on your platform.
