# Mediation management dashboard (Mediation feature)
{% hint style="info" %} Path: Dashboard > Bookings > Booking
{% endhint %}
* [Definition](#id-1.14.x-mediationmanagementdashboard-disputebundle-definition)
* [Create a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-createadispute)
* [Read a mediation request](#id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest)
* [Update a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-readadisputerequest)
* [Delete a mediation](#id-1.14.x-mediationmanagementdashboard-disputebundle-deleteadispute)
* [Related resources](#id-1.14.x-mediationmanagementdashboard-disputebundle-relatedresources)
## Definition
The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.
**WHO CAN USE THIS FEATURE?**
**Switch users:** All logged-in users on a related booking.
**Non-Switch users:** All logged-in offerors on a related booking.
**Non-Switch users:** All logged-in askers on a related booking.
## Create a mediation
To create a mediation the booking must be in “Paid” status.
In the booking details, click “Show” (figure 1) in the booking preview card to open the booking details.
figure 1
Click “open a mediation” at the bottom of the page (figure 2) in the booking details.
figure 2
A pop-up window opens prompting the user who initiated the mediation request to enter a message (figure 3). Click “Open mediation” to open a dispute case.
figure 3
The booking status is updated to “Dispute opened” (figure 4) and an authorized platform administrator will take charge of the mediation.
figure 4
## Read a mediation request
The booking status is updated. The remainder of the information and actions is managed by authorized administrators.
## Update a mediation
Users cannot update a mediation.
## Delete a mediation
Users cannot delete a mediation.
## Related resources
**SBO:**
* [Mediation management (Mediation feature)](https://features.scnd.com/v2.0/superadmin/mediation)
**Business rules:**
* [Mediation feature - Business rules](https://features.scnd.com/v2.0/core-concepts/mediation-feature)
