Mediation management dashboard (Mediation feature)

How to create a mediation.

Path: Dashboard > Bookings > Booking

• Definition

• Create a mediation

• Read a mediation request

• Update a mediation

• Delete a mediation

• Related resources

Definition

The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.

WHO CAN USE THIS FEATURE?

Switch users: All logged-in users on a related booking.

Non-Switch users: All logged-in offerors on a related booking.

Non-Switch users: All logged-in askers on a related booking.

Create a mediation

To create a mediation the booking must be in “Paid” status.

In the booking details, click “Show” (figure 1) in the booking preview card to open the booking details.

figure 1

Click “open a mediation” at the bottom of the page (figure 2) in the booking details.

figure 2

A pop-up window opens prompting the user who initiated the mediation request to enter a message (figure 3). Click “Open mediation” to open a dispute case.

figure 3

The booking status is updated to “Dispute opened” (figure 4) and an authorized platform administrator will take charge of the mediation.

figure 4

Read a mediation request

The booking status is updated. The remainder of the information and actions is managed by authorized administrators.

Update a mediation

Users cannot update a mediation.

Delete a mediation

Users cannot delete a mediation.

Related resources

SBO:

• Mediation management (Mediation feature)

Business rules:

• Mediation feature - Business rules