Mediation management dashboard (Mediation feature)
How to create a mediation.
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How to create a mediation.
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The mediation bundle or mediation management sets up a system where users and the super administrator/administrator can manage a disagreement situation from the platform with automated processes.
WHO CAN USE THIS FEATURE?
Switch users: All logged-in users on a related booking.
Non-Switch users: All logged-in offerors on a related booking.
Non-Switch users: All logged-in askers on a related booking.
To create a mediation the booking must be in “Paid” status.
In the booking details, click “Show” (figure 1) in the booking preview card to open the booking details.
Click “open a mediation” at the bottom of the page (figure 2) in the booking details.
A pop-up window opens prompting the user who initiated the mediation request to enter a message (figure 3). Click “Open mediation” to open a dispute case.
The booking status is updated to “Dispute opened” (figure 4) and an authorized platform administrator will take charge of the mediation.
The booking status is updated. The remainder of the information and actions is managed by authorized administrators.
Users cannot update a mediation.
Users cannot delete a mediation.
SBO:
Business rules:
