Contact page

Understanding and managing the ‘Contact us’ page used by users to communicate with your organization

Path: Homepage > Contact us

• Definition

• Create a contact request

• Read the contact form

• Update the contact page

• Delete the contact page

• Related resources

Definition

The contact us page allows users to contact the administrator of the platform via a form.

WHO CAN USE THIS FEATURE?

All users

Create a contact request

A contact request is created when the user clicks the “Submit” button after filling the mandatory fields of the contact form and accepting the Recaptcha, Privacy policy, and Terms and Conditions.

Read the contact form

The contact page is a form (figure 1) users have to fill out.

The following information is requested:

• First name

• Last name

• Email (to allow for administrator reply)

• Phone number

• The subject of the message

• Message

All information boxes are mandatory except for the phone number.

Only the super-administrator or administrators (who have the right to do so) can see the message in the “Contact” section of the SBO: Contact management

Path: SBO > Users > Contact

Update the contact page

Users can not update the contact page

Delete the contact page

Users can not delete the contact page

Related resources

SBO :

• Contact management

Business rules:

• Recaptcha feature - Business Rules