Contact page
Understanding and managing the ‘Contact us’ page used by users to communicate with your organization
Path: Homepage > Contact us
Definition
The contact us page allows users to contact the administrator of the platform via a form.
WHO CAN USE THIS FEATURE?
All users
Create a contact request
A contact request is created when the user clicks the “Submit” button after filling the mandatory fields of the contact form and accepting the Recaptcha, Privacy policy, and Terms and Conditions.
Read the contact form
The contact page is a form (figure 1) users have to fill out.
The following information is requested:
First name
Last name
Email (to allow for administrator reply)
Phone number
The subject of the message
Message
All information boxes are mandatory except for the phone number.
Only the super-administrator or administrators (who have the right to do so) can see the message in the “Contact” section of the SBO: Contact management
Path: SBO > Users > Contact
Update the contact page
Users can not update the contact page
Delete the contact page
Users can not delete the contact page
Related resources
SBO :
Business rules:
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