Users Onboarding

Explanations about the users onboarding feature

Why ?

The goal of onboarding is to encourage users to fill out their profile to communicate the most information about themselves.

The User onboarding page will be used to let’s offerer or asker complete their entire profile (Presentation, User categories, User attributes, User address).

Which context

Lot of users do not fill their user profile, so we do not have a lot of information of the concerned users when a booking request is done. It can be a missed sale for lack of trust in the customer or the seller. To avoid this, we try to encourage users to fill in their information, and thus improve mutual trust when making a booking.

Interfaces

• User onboarding page

Workflow

Once the configuration of the user onboarding feature is done, the user will see only one time the user onboarding. He can choose to skip it or fill all his user information.

Configurations

SBO > Other > Feature > User Onboarding

Special rules

When the user onboarding appear ?

When a user has not filled in their profile information or when one of these fields are missing:

• Presentation,

• User categories,

• User attributes,

• User address