# Platform KPI - Homepage {% hint style="info" %} *Path: SBO* {% endhint %} * [Definition](#id-1.16.x-platformkpi-homepage-definition) * [List of KPIs on the Homepage](#id-1.16.x-platformkpi-homepage-listofkpisonthehomepage) * [Understand the Homepage](#id-1.16.x-platformkpi-homepage-understandthehomepage) * [Classic KPI blocks](#id-1.16.x-platformkpi-homepage-classickpiblocks) * [Tops KPI blocks](#id-1.16.x-platformkpi-homepage-topskpiblocks) * [Filter date](#id-1.16.x-platformkpi-homepage-filterdate) * [Date range per default](#id-1.16.x-platformkpi-homepage-daterangeperdefault) * [Buttons filter](#id-1.16.x-platformkpi-homepage-buttonsfilter) * [Date time picker](#id-1.16.x-platformkpi-homepage-datetimepicker) * [Differential values](#id-1.16.x-platformkpi-homepage-differentialvalues) * [Differential values based on a single day in the date filters](#id-1.16.x-platformkpi-homepage-differentialvaluesbasedonasingledayinthedatefilters) * [Differential values based on a date range with different start and end date](#id-1.16.x-platformkpi-homepage-differentialvaluesbasedonadaterangewithdifferentstartandenddate) * [Listings filter](#id-1.16.x-platformkpi-homepage-listingsfilter) * [List of the Classic KPI](#id-1.16.x-platformkpi-homepage-listoftheclassickpi) * [Collected fees from askers](#id-1.16.x-platformkpi-homepage-collectedfeesfromaskers) * [Collected fees from offerors](#id-1.16.x-platformkpi-homepage-collectedfeesfromofferors) * [Exchange volume](#id-1.16.x-platformkpi-homepage-exchangevolume) * [Published listing](#id-1.16.x-platformkpi-homepage-publishedlisting) * [Listing views](#id-1.16.x-platformkpi-homepage-listingviews) * [New users](#id-1.16.x-platformkpi-homepage-newusers) * [Average booking duration](#id-1.16.x-platformkpi-homepage-averagebookingduration) * [Number of bookings](#id-1.16.x-platformkpi-homepage-numberofbookings) * [Accepted bookings](#id-1.16.x-platformkpi-homepage-acceptedbookings) * [Declined bookings](#id-1.16.x-platformkpi-homepage-declinedbookings) * [Expired bookings](#id-1.16.x-platformkpi-homepage-expiredbookings) * [Canceled bookings](#id-1.16.x-platformkpi-homepage-cancelledbookings) * [Booking requests](#id-1.16.x-platformkpi-homepage-bookingrequests) * [Offerer ratio](#id-1.16.x-platformkpi-homepage-offererratio) * [Tops list](#id-1.16.x-platformkpi-homepage-topslist) * [Most expiring offerer](#id-1.16.x-platformkpi-homepage-mostexpiringofferer) * [Most refusing offerer](#id-1.16.x-platformkpi-homepage-mostrefusingofferer) * [Most accepting offerer](#id-1.16.x-platformkpi-homepage-mostacceptingofferer) * [Most searched places](#id-1.16.x-platformkpi-homepage-mostsearchedplaces) * [Most searched categories](#id-1.16.x-platformkpi-homepage-mostsearchedcategories) * [Update the Homepage](#id-1.16.x-platformkpi-homepage-updatethehomepage) * [Related resources](#id-1.16.x-platformkpi-homepage-relatedresources) ## Definition The homepage works as a dashboard where the operator can observe and compute the KPIs of the platform. The **K*****ey***** P*****erformance***** I*****ndicator*** is a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help the organization make better decisions. WHO CAN USE THIS FEATURE? Logged super-administrators and administrators, can use this feature. ## List of KPIs on the Homepage Second displays a set of KPIs that are specific to service marketplaces and based on industry leaders reports. These exhaustive list of KPIs are always displayed on the interface, and cannot be altered. If needed, additional KPIs can be monitored outside the platform. ## Understand the Homepage ### Classic KPI blocks On the homepage, we can see several KPI blocks (figure 1). Each of them is composed of : 1. a value (based on the date range selected in filters) 2. a differential (comparison between the current value based on the date range selected in the filters and the value for the previous date range) 3. a title.

A chart can be displayed to observe the progression of a given KPI. To do so, click the dedicated icon (figure 1) within the KPI block, and a pop-up (figure 2) will appear.

### Tops KPI blocks The “TOPS” section (figure 3) is a series of selected KPIs about the top 10 values based on a focused goal.

### Filter date #### **Date range per default** Every time the SBO Homepage is accessed, the default date range is applied to display KPIs until a specific date range is specified. {% hint style="warning" %} The KPI displayed with these settings will be valued from the first recorded data until today. {% endhint %} #### Buttons filter With the filter block (figure 4), the user can choose to see KPIs and top lists for:

* The current month with the button “This month” (figure 4.1) * Took the first day of the month and the actual day you are in the month. * *i.e: Today we are the 13 September 2021, the dates will be: 01 September 2021 to 13 September 2021.* * The Current week with the button “This week” (figure 4.1) * Took the first day of the current week until the current day of the week. * *i.e It is from Monday to the current day of the week.* * The Current day with the button “Today” (figure 4.1)

#### Date time picker With the date time picker (figure 4.2), the KPIs can be filtered by a date range. The user has to fill in the starting date and the ending date for the desired period. Apply the dates by clicking “Show” (figure 4.2).

**Specific day** User case: KPIs displayed are based on the data saved for the chosen day. **Date Range** User case: KPIs displayed are based on the data saved during the chosen date range. ### Differential values Provide platform’s progress over time Each KPI block can display a differential value (figure 5). {% hint style="warning" %} The differential only concerns the classic KPI blocks and not the “Top list” blocks. {% endhint %} The differential is always based on the previous date range in the date filters.

There are two ways to display differential values: 1. Based on the same start and end date in the date filters. 2. Based on a date range with different start and end date #### Differential values based on a single day in the date filters User case: The super-administrator or administrator, selects a single day in the date filter. The differential value display will be based on the selected date, it will compare the T date and T-1 date. The differential will be displayed in percent (or value when it is impossible to display a percent). #### Differential values based on a date range with different start and end date User case: The super-administrator or administrator, selects a date range in the date filter. The differential value display will be based on the selected date range. It will compare the values from the date range to the previous date range based according to the filter’s entries. ### Listings filter The KPIs can be displayed according to one or more listings thanks to the listing filter (figure 6)

By clicking on it, it will display a list of all listings of the platform (figure 7), you can select one or multiple listings in the filter.

The KPI value displayed, the graphics and the differentials are based on the value saved for the selected listing(s). {% hint style="info" %} If there is no chosen listing, KPI, graphics, and differentials are based on all listings. {% endhint %} ### List of the Classic KPI #### Collected fees from askers The sum of all collected fees from askers

#### Collected fees from offerers The sum of all collected fees from offerers

#### Exchange volume This is the usually called “GMV” of the platform. It is the sum of all bookings made including the collected fees.

#### Published listing Number of published listing {% hint style="warning" %} *Only the listing with the “Published” status will be counted* {% endhint %}

#### Listing views The number of times a listing details page was viewed. {% hint style="info" %} By default, this KPI includes all views of all listings but can be modified by selecting one or more listings through the listing filter. {% endhint %}

#### New users Number of users registrations

#### Average booking duration How long does a booking last on average (in the current time unit)

#### Number of bookings Total number of bookings made by the platform {% hint style="warning" %} All booking statuses are included {% endhint %}

#### Accepted bookings Total number of accepted bookings

#### Declined bookings Total number of declined bookings

#### Expired bookings Total number of expired bookings

#### Cancelled bookings Total number of cancelled bookings {% hint style="warning" %} A booking cancelled is a booking request pending OR a booking paid that is cancelled by the asker {% endhint %}

#### Booking requests Number of booking requests

#### Offerer ratio How much of the user base has at least one published listing.

### Tops list #### Most expiring offerer The top 10 offerors who let booking requests expire

#### Most refusing offerer The top 10 offerors who refused the most booking requests

#### Most accepting offerer The top 10 offerors who accepted the most booking requests

#### Most searched places The 10 most searched locations from the front-end search bar

#### Most searched categories The 10 categories that were most searched by users through the front-end search bar

## Update the Homepage The values of KPIs are automatically updated. When an action is performed on the platform the values are promptly updated. No manual update is required and therefore there is no option to do so. ## Related resources No related resources --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://features.scnd.com/v2.0/superadmin/platform-kpi-homepage.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.